Refund Policy

1. Refund Eligibility

Refunds may be requested under the following circumstances:

• Services were not rendered as described
• Packages were lost or damaged due to our negligence
• Double payments were made in error
• Services were cancelled before processing began

2. Refund Requests

To request a refund, contact our support team within 30 days of the transaction. Please provide your order number, transaction details, and reason for the refund request.

3. Processing Time

Refund requests are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

4. Non-Refundable Items

The following are generally non-refundable:

• Customs duties and taxes paid to authorities
• Storage fees for packages held beyond the free storage period
• Services already rendered and completed
• Third-party fees paid on your behalf

5. Package Returns

If you wish to return a package to the sender, you will be responsible for return shipping costs. We can assist with arranging the return, but the cost will be charged to your account.

6. Lost or Damaged Packages

If your package is lost or damaged due to our negligence, you may be eligible for a refund or replacement. File a claim within 30 days of the expected delivery date. Insurance claims will be processed according to the insurance terms.

7. Refund Method

Refunds are typically issued to the original payment method used. If the original payment method is no longer available, we may issue a refund via check or store credit.

8. Partial Refunds

In some cases, partial refunds may be issued if only part of the service was not rendered or if partial reimbursement is appropriate under the circumstances.

9. Contact

For refund-related questions, please contact us through our support channels.